Improvements underway to reduce DMV wait times

RALEIGH – The N.C. Division of Motor Vehicles is making a series of improvements at local license offices to improve service and reduce wait times for customers.

Changes include:

• Deploying additional staff at busiest offices.

• DMV call center helping customers find nearby offices that have appointment availability.

• Staff talking with customers in line to ensure they have the correct paperwork and see if they can accomplish their business online rather than waiting in line.

• Establishing dedicated road test teams, so DMV examiners are not leaving their desks to do road tests.

• Creating express lines for customers who have quick transactions in offices that have available space.

• Working to hire more than 100 new license examiners at offices statewide. This includes filling 80 current vacancies and adding 34 additional temporary and permanent examiners.

• NCDOT volunteers are also handing out water to customers in line.

“Our top priorities are to issue accurate and timely documents in an efficient manner for all our customers,” NCDMV Commissioner Torre Jessup said. “We will be taking many steps over the coming weeks and months to recruit, hire and train new staff and will continue to look for other ways to cut customers’ wait times.”

North Carolinians are facing longer wait times at DMV offices, particularly as more people seek REAL IDs, required by the federal government by October 2020 to fly commercially or visit federal facilities, including military bases.