Scotland Memorial receives four-star designation

Scotland Memorial employees brandish a banner which proclaims the hospital as a four-star facility, a designation received based on patient surveys developed by the Hospital Consumer Assessment of Healthcare Providers and Systems.

LAURINBURG — Scotland Memorial has received a four-star designation from the Hospital Consumer Assessment of Healthcare Providers and Systems, which rates hospitals based on patient feedback.

“The survey responses provide us with information on the patients’ perception of the care we provide,” said Sonja Frye, Scotland Memorial’s manager of The Patient Experience. “A four- or- five-star ranking in any category is extremely difficult to obtain. Only three hospitals in North Carolina received a five-star ranking in patient satisfaction in North Carolina for this time period.”

The survey was developed in partnership with the federal Agency for Healthcare Research and Quality, a division of the federal Department of Health and Human Services. It contains 21 items that refer to the frequency which patients experienced a certain aspect of care, rather than if they were satisfied with that care. Topics included inquiries about communication with nurses and doctors, responsiveness of hospital staff, pain management, cleanliness and the overall hospital environment.

“This four-star ranking is something only 35 percent of the hospitals in the country achieved,” Frye said. “These survey results clearly tell us that patients believe we’re doing an excellent job of taking care of them.

Scores, based on four consecutive quarters of patient surveys, are publicly reported on the hospital comparison website, www.medicare.gove/hospitalcompare. For information call Frye at 910-291-7554.